VPNKG FAQs

No email address is required. Create an account with a username and password. Choose a username you can recognize, and store your password in a trusted password manager. Don’t reuse a password from another site. Use your account to manage plans, access subscriptions, and submit support tickets; connection settings in your client are not a substitute for your account credentials. If you have trouble signing in, contact support through the site. Never share your password with anyone offering to operate your account, and don’t post screenshots of your account pages publicly.

Sign in to the user panel and find the subscription link in your account overview, then follow the import instructions for your client. A subscription link provides route configuration; it isn’t a regular web address. If pasting it into a browser doesn’t open a webpage, that doesn’t mean the subscription is invalid. Before importing, make sure you’re signed in to your own account. After importing, check that the route list appears in your client. The link contains access credentials, so treat it like a password. Don’t share it in public chats or forums, or submit it to online configuration converters.

In your client, find the subscription configuration you’ve already imported and use its update subscription or refresh configuration option. Reconnecting to the current route alone won’t update it. Afterward, check the configuration name, route list, and client messages to confirm you refreshed the configuration you’re using. If the update fails, first check that you can access the user panel on your local network, then copy the link again from the panel to rule out an incomplete copy or an old link. Automatic update settings depend on the client. You can refresh manually when routes change; there’s no need to repeatedly create configurations with the same name.

VPNKG supports an unlimited number of devices connected at the same time, so you don’t need to buy another plan just because you’ve switched devices. Supported platforms include Windows / macOS / iOS / Android / Linux. On your new device, open the user panel, get a compatible client, and import your subscription. Check the configuration and connection status on each device separately; a connected status on your old device doesn’t mean the new one is connected too. Device limits and data allowances are separate, so keep an eye on your plan’s data status.

Stop sharing the link and remove any public posts you can take down. Then check the user panel for an option to reset your subscription and follow the instructions. If you can’t find the option or aren’t sure whether the old link has been disabled, submit a support ticket. After resetting it, replace the subscription on all your devices and refresh the configuration so you don’t keep using the old link. Renaming a configuration in your client won’t invalidate an exposed link. Don’t repeatedly attach or forward screenshots that show the full link.

Disconnect the client and make sure your local network can access commonly used websites. Reconnect, then test a few different sites. If none of them work, check the client’s system proxy or tunnel mode and make sure no other proxy tools are running at the same time. If only one site fails, note the current route and error, then switch routes to compare. A connected status usually means the client has enabled its connection configuration; it doesn’t guarantee the destination site is responding. Change one setting at a time to help identify whether the issue is with the network, configuration, or destination service.

Apps handle network traffic differently. A browser may follow the system proxy, while some apps use their own connection methods, so a working browser doesn’t mean every app is routed through the client. First check whether the client is using rule-based routing or another mode, then see if the target app is set to connect directly by a rule. If the client offers a tunnel mode, read its instructions and try it, paying attention to any system permission prompts. After changing settings, quit and reopen the app so it doesn’t reuse an old connection. If the issue persists, note the app name and exact error message.

First, make sure you copied the complete subscription link from the user panel—not a plan page URL, a sharing page, or truncated text. Then check that your client supports that import method; where possible, use the client link for your platform provided in the panel. If fetching the configuration fails, distinguish between a network request failure and a configuration parsing error. For the former, check your connection and whether the link is valid; for the latter, check that your client and configuration format are compatible. Don’t upload the link to an unfamiliar conversion tool just to get it imported. You can include the error text in a support ticket, but redact your subscription credentials.

A connection may not resume properly after switching networks or waking your device from sleep. First, make sure the new network is connected. If needed, disconnect the proxy to complete the network’s own sign-in page, then reconnect in your client. If the issue persists, quit and restart the client, then check whether the system proxy is back to its expected state. Don’t repeatedly change network settings without noting their original values. If the problem only occurs on one network, tell support how the same device works on other networks to help narrow it down.

Use the ticket form in the user panel. Include your device operating system, client name, selected route, network type, what you were doing when the error occurred, the exact error message, and roughly when the issue started. Say whether all websites are affected or just one app or service, and describe what happened after switching routes or networks. Screenshots should show relevant error messages while hiding passwords, subscription links, sensitive payment details, and unrelated personal information. Listing the steps you’ve already tried is more useful than simply saying you can’t connect.

Pause local downloads, cloud syncing, and other tasks that use the network continuously. Compare basic browsing with the client disconnected and connected. Then switch routes while using the same app and content to see whether the slowdown changes. If changing routes doesn’t help, try another local network to rule out congestion on your access network. Peak-hour performance can depend on your local connection, cross-border network paths, and the destination service—not just the route’s region. When reporting the issue, include when it happened and the results of your comparisons; that’s more helpful than repeatedly refreshing the same page.

Use route type as an initial filter, then compare options in the context of what you actually need to do. IEPL, relay, and direct routes describe different ways of organizing the connection path; none is always best in every region or network environment. For everyday work, compare webpage response times and session stability. For video, focus on uninterrupted playback. Keep the app, content, and local network the same when comparing routes so you’re not mixing results from different conditions. Check your client’s updated route list for currently available types and regions.

VPNKG covers 100+ countries / 180+ routes. Geographic distance can help when choosing a route, but it doesn’t necessarily reflect the actual network path. Your ISP, congestion along the route, and the destination service’s region can all affect performance. If you don’t need a specific region, start by testing nearby options, then compare other suitable routes. If a service requires a particular region, meet that requirement first and then check the connection. Coverage figures don’t mean every route is suitable for every use case; check the route list for available options.

First, confirm that the platform supports the region you’ve selected. Then check whether the client’s rules are sending requests to that platform directly. Switch to a supported region, then quit and reopen the app or test in a new browser session so it doesn’t rely on the region detected in an earlier session. Platforms may also check your account region, payment details, and risk status, so changing your network exit region doesn’t grant access to a subscription or other platform benefits. If the error persists, note the platform, error message, and selected route so support can help investigate the network side.

A speed test may not connect to the same destination as the app you’re using, or take the same network path. Video streaming needs a steady data flow, while calls can also be affected by packet loss, connection jitter, and local wireless interference. A speed test alone can’t represent the full experience. Test directly in the app, close background tasks that use the network, and compare performance across routes and local networks. Automatic changes in video quality may also be down to the platform’s playback settings. When reporting an issue, describe specific symptoms such as buffering, choppy audio, or dropped connections; a speed-test screenshot alone isn’t necessary.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the day you activated the plan; it doesn’t reset for everyone at the start of the calendar month. Choose a plan based on your actual browsing, calls, video, and file transfer needs. Check your data status in the user panel before deciding. One device being idle doesn’t mean other devices haven’t used data. For your current allowance and reset status, check your user panel rather than estimating your bill from what the client displays.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They’re valid until used and never expire. Monthly plans provide data based on the selected plan, with a reset each month on the activation date. The two options suit different usage patterns: consider a monthly plan if you use the service regularly, or a data package if your usage is less predictable. Don’t compare prices without considering the included data and how each option works, and don’t assume how data is deducted when combining the two. Check the user panel first if you plan to use both; contact support by ticket if the details aren’t clear.

The price difference for a mid-cycle upgrade is converted into remaining days. Before proceeding, check your current plan status and the target tier in the user panel, then review the result shown there to make sure you understand it. Don’t try to calculate the amount due yourself based on a calendar month, remaining data, or another ratio. Don’t assume the upgrade will keep your original expiration date. If the result shown in the panel doesn’t match your understanding, keep your order details and submit a support ticket for confirmation instead of creating multiple orders to test different outcomes. Review your plan choice alongside your actual account status.

VPNKG accepts Alipay / WeChat Pay / USDT. Start the payment process from the order section of the user panel, and check that the order details match the payment page. Don’t pay to account details sent to you in a chat. If your status doesn’t update after payment, return to the original order and check the payment result with your payment provider before trying again. When contacting support, include the order details, payment status, and time of payment, and hide unrelated account information. Never share your payment password or other authorization credentials.

VPNKG offers a 7-day no-questions-asked refund. To request one, sign in to the user panel and submit a ticket stating that you’d like a refund, along with the relevant order details. See the Terms of Service for eligibility and requirements. You don’t have to complete all troubleshooting steps before requesting a refund. If you also want help with a connection issue, describe that separately. Check for updates in the original ticket to keep the conversation in one place. The ticket and payment provider records are the source of truth for processing status and outcome; don’t assume when the refund will arrive.