Privacy Policy

Account and Order Information

No email address is required to open an account. Usernames and passwords are used to create accounts and verify identity; an email address is not required for registration. Do not include unrelated personal information in your username or support tickets, and do not send customer support your account password, payment credentials, or full subscription link.

VPNKG processes account identifiers, selected plans, order statuses, payment results, and summaries of data usage to deliver subscriptions, check balances, reset data allowances, and handle refunds. Support ticket contents submitted by users are used to investigate issues and respond to requests. These business records are not used to build browsing-interest profiles.

Anonymous No-Logs Policy

VPNKG follows an anonymous no-logs policy. It does not record which websites users visit or store browsing history, request content, or communication contents. VPNKG does not create connection logs that can be used to reconstruct an individual's browsing activity, nor does it store destination addresses and connection times linked to accounts as browsing records.

Temporary connection states needed to operate a connection are used only for the current session, are not retained as historical connection logs, and are released when the session ends. Account-level data summaries are used to measure plan usage and do not include browsing destinations or content. The no-logs policy does not mean that order records, account information, or support tickets submitted by users are deleted.

Website Analytics and Local Storage

Analytics for the marketing website are handled separately from network activity in the client. Analytics may include pages visited, referral categories, browser types, and interaction events. This information helps us understand website usage, troubleshoot access issues, and improve content; it is not used to collect browsing content from network acceleration connections. Do not include passwords or subscription credentials in page URL parameters.

Cookies or browser local storage are used to maintain necessary sessions and save language preferences and account login status. Users can view or clear site data in their browser settings; doing so may require them to log in again or select their preferences. Logging out or clearing local data does not delete server-side account or order records.

Third-Party Payments and Data Sharing

Payments are supported through Alipay / WeChat Pay / USDT. The relevant payment channel or settlement service processes payment transactions, and its own rules govern the information it collects and transaction verification. To confirm orders, VPNKG processes order identifiers, amounts, payment statuses, and necessary transaction reference information. Users are not asked to provide payment account passwords in support tickets.

Data is shared only to the extent necessary to complete transactions, maintain the service, resolve disputes, or meet applicable legal obligations. External websites and payment pages are not directly governed by this policy. Before visiting them, check the page's source and read its privacy notice.

Data Retention and Deletion Requests

Account information is retained while account services are provided. Order and billing records are retained as required for service delivery, dispute resolution, and applicable laws. Support tickets and analytics are kept only for as long as needed for their intended purposes, then deleted or de-identified. This policy does not set a single fixed retention period in days; temporary connection states are released when the session ends, as described above.

Users can request access to, correction of, or deletion of account information through support tickets in the user panel. Requests should specify the data involved, and VPNKG will verify account ownership. Information that must be retained by law or relates to an unsettled transaction will be retained with an explanation of the reason and restricted to that purpose. Deleting an account may affect subscription delivery and access to future order records.

Policy Updates and Questions

VPNKG will update this page when its data-handling practices or applicable requirements change, and will revise the updated month at the top of the page. Material changes affecting processing purposes, data categories, or user rights will be explained through an on-site announcement or a notice in the user panel. Submit privacy questions and rights requests through a user panel support ticket. Related service rules are available in the Terms of Service.